bd178 Privacy Policy

1 Introduction and Overview

bd178 ("we", "our", or "platform") is a trusted online casino and betting service in Bangladesh. We give the highest importance to the privacy of all our users. This Privacy Policy ("Policy") explains what information we collect when you use the bd178 website, mobile app, or related services, the purposes for which it is used, who it may be shared with, and how your information is kept secure.

Alongside reading this policy, you are encouraged to also read our Terms and Conditions and Responsible Gaming page. By using bd178's services, you consent to the terms described in this policy.

This policy applies only to bd178's own platform. Third-party websites or services are responsible for their own privacy policies.

2 What Information We Collect

bd178 collects certain personal information to provide and operate its services. Below is a detailed list of the information collected:

2.1 — Registration and Identity Information

• Full name (in Bengali or English)
• Date of birth (for age verification — users aged 21+ only)
• Active mobile number (Bangladeshi)
• Email address
• Preferred username and encrypted password

2.2 — Identity Verification (KYC) Information

• National Identity Card (NID) number or passport number
• Scan or photograph of ID card (if required)
• Proof of current address

2.3 — Financial Information

• bKash, Nagad, Rocket, or Upay mobile number
• Bank account details (for withdrawals)
• Deposit and withdrawal transaction history

2.4 — Technical and Usage Information

• IP address and device identification details
• Browser type and operating system
• Website visit times, pages, and session information
• Data collected from cookies and web beacons
• Gaming history and betting activity

2.5 — Communication Information

• Messages sent and conversation records from live chat
• All messages sent via email
• Customer service complaints and feedback

3 Purpose and Use of Information Collection

bd178 uses your information for the following specific purposes:

We never use your information beyond the purposes listed above. Your personal data is not sold to third parties for marketing or advertising purposes.

4 Information Sharing and Disclosure

bd178 may share your personal information with the following parties in limited and necessary circumstances:

4.1 — Service Providers

Necessary information may be shared with trusted third-party service providers for payment processing (bKash, Nagad, Rocket, Upay, banks), identity verification, and technical infrastructure management. These providers may only use the information to carry out specific tasks on behalf of bd178.

4.2 — Legal and Regulatory Requirements

In the case of a court order, legal process, or a lawful request from a government authority, we may be required to disclose relevant information. Information may also be shared with financial investigation agencies under anti-money laundering (AML) and fraud prevention programs.

4.3 — Business Transfers

In the event of any business restructuring, merger, or acquisition involving bd178, user information may be transferred. Advance notice will be provided in such cases.

4.4 — Your Consent

Beyond the cases mentioned above, bd178 does not share your personal information with any third party without your explicit consent.

5 Cookies and Tracking Technologies

bd178 uses cookies and similar tracking technologies to improve your browsing experience and to operate the platform.

Cookie Types and Purposes

• Essential Cookies: For maintaining login sessions, security verification, and core platform functionality. These cannot be disabled.
• Functionality Cookies: For remembering language preferences and other personalized settings.
• Analytics Cookies: To understand how many users visit which pages — this information is stored completely anonymously.
• Marketing Cookies: For displaying relevant offers, only based on your consent.

You can disable most cookies by changing your browser settings. However, this may limit some platform functionality.

6 Data Security Measures

bd178 applies industry-standard security technologies and practices to protect your personal information:

• SSL Encryption: All data transmissions are protected by 256-bit SSL encryption.
• Password Hashing: Your password is never stored directly — only a strong cryptographic hash is stored.
• Two-Factor Authentication (2FA): Additional security verification when logging into your account.
• Firewall and Intrusion Detection: Our servers are under continuous monitoring.
• Limited Access Policy: Only authorized personnel have access to the data they need.
• Regular Security Audits: Security reviews are conducted regularly by independent experts.

In the event of any security breach, affected users will be notified promptly and immediate corrective action will be taken.

7 Data Retention Period

bd178 retains your personal information only for as long as necessary. The retention periods for different types of information are described below:

• Account Information: For as long as the account is active and a minimum of 5 years after closure (as required by law).
• Financial Transaction Records: A minimum of 5 years in compliance with anti-money laundering laws.
• KYC Verification Documents: Up to 5 years after the last transaction.
• Communication Records: Up to 2 years for dispute resolution and service improvement.
• Cookie and Session Data: Deleted when the session ends or retained for a maximum of 1 year.

After the specified period, information is securely deleted or fully anonymized.

8 Your Rights and Controls

As a bd178 user, you have the following rights over your own information:

8.1 — Right to Access and Review Information

You can request from us at any time to find out what information we hold about you and how it is being used.

8.2 — Right to Correct Information

If any of your stored information is incorrect, you can request that it be corrected. General information (name, email) can be updated directly from account settings.

8.3 — Right to Delete Information

In certain circumstances you can request that your personal information be deleted. However, information subject to legal obligations (financial records, KYC documents) may not be possible to delete before the specified retention period.

8.4 — Right to Opt Out of Marketing Communications

You can stop receiving promotional emails or messages at any time. Go to account settings to change notification preferences or contact us.

8.5 — Right to File a Complaint

If you have any complaint regarding your data privacy, please contact us directly first. We will try to respond within a reasonable time.

To exercise any of the above rights, contact our customer service team via 24/7 live chat or by email at [email protected].

9 Protection of Minors

bd178 strictly prohibits registration and use of its services by anyone under 21 years of age. We do not knowingly collect any personal information from minors. Age verification steps are taken at the time of registration and KYC verification is required in cases of doubt.

If we learn that information from a minor has been collected, we will immediately close that account and delete all associated information.

10 International Data Transfers

bd178 primarily stores data in Bangladesh and its surrounding region. In some cases, data may be processed on international servers for technical service purposes. In such cases we ensure that:

• Data transfers always occur through encrypted channels.
• The data protection standards at the destination are equivalent to or higher than bd178's own standards.
• A data protection agreement is signed with the third-party provider.

11 Policy Changes and Updates

bd178 reserves the right to update this privacy policy periodically to keep pace with business changes, legal requirements, or new technologies.

For any significant changes:

• Notice will be sent to the registered email at least 30 days before the update takes effect.
• The details of the changes will be clearly communicated on the privacy policy page of the website.
• Continued use of the platform after the changes will be considered consent to the new policy.

Previous versions of the policy may be available upon request.

12 Contact & Complaints

For any questions, concerns, or complaints regarding this privacy policy or your personal information at bd178, please contact us:

• Live Chat: 24/7 support in Bengali — start a live chat from any page on the website
• Email: [email protected]

We take all complaints seriously and aim to provide a resolution as quickly as possible. For complex matters, a response may take up to 15 business days.